‘Human error’ leaves Air New Zealand passengers fuming

Hundreds of Air New Zealand passengers are angry at the prices for flights they bought online not being honored. Air New Zealand customers are fuming following tickets purchased through online travel websites cancelled after a pricing error.

Expedia said “We have been made aware by Air New Zealand that they had an issue with the pricing of their tickets, which caused a number of tickets to be sold at prices significantly lower than their actual value. Due to the error, Air New Zealand has taken the decision to cancel all tickets affected by this”.

In a statement Air New Zealand said it had charged approximately 10 percent of the intended value of the cancelled flights.

“For a short period of time on Tuesday US time, some fares for travel from cities in the United States to New Zealand were mistakenly made available through third party websites and travel agents for approximately 10 percent of their intended value,” an Air New Zealand spokeswoman said.

“This meant that some one-way fares were available for travel from the United States to New Zealand for about US$100 (NZ$137).

“These fares were available at that price as a result of a genuine human error in the data entry process. They have been cancelled and customers will receive a full refund from their travel agent”.